On what basis were you hoping to get them suspended?
I'm really sorry but these are not reasonable expectations.
An officer cannot guarantee to be despatched to you. Apart from anything else she could be on rest days or in court or at all manner of other deserving incidents. An officer cannot be at your service permanently.
The call operators cannot guarantee that any officer will attend and certainly not this one. It depends on the nature of your report and all manner of other things.
I'm afraid there is no complaint agains them on this basis of any kind.
I am not able to give you contact details under the rules of this site.
Can I clarify anything for you?
Sorry but I won't be able to help further since you have asked for a refund.
All the best.
As I have said, I am unable to continue.
Hello my name is ***** ***** I will help you with this.
I see the expert has opted out - what else would you like to know?Alex