These are far from bombproof.
When did you take this out?
How did you pay?
Do you have anything in writing that says that this is alleged to be “bombproof”?
I disagree completely with what has been told to you by this company. This is obviously what your research has come up with. If only or assets are moved anywhere to avoid paying care fees, the local authority can have the arrangements set aside.
These kind of property protection trusts work in a very limited number of circumstances. They are not the panacea to avoiding paying care fees for Mr and Mrs average who just don’t want to pay them.
It is a good job that you paid by credit card because it gives you an additional remedy.
Firstly, you have already asked for the money back and they will not refund hence, you can issue Small Claims Court proceedings against them under the provisions of the Consumer Rights Act 2015 (which replaced the Supply of Goods and Services Act) in that they failed to carry out the job with reasonable care and skill, it is not fit for purpose, it is not of satisfactory quality, it is not as described.
Secondly, on all the grounds above, you can file a Consumer Credit Act section 75 claim with the credit card company with a view to getting a refund. Section 75 puts liability onto the credit card company for faulty goods and services along with the merchant.
With regard to the right to cancel, you don’t have the right to cancel in respect of a service if the service has already been provided as it has here.
Can I clarify anything for you?
Please don’t forget to rate the service positive. It’s an important part of the process by which experts get paid. We can still exchange emails.
I would do the credit card company first because it’s free. The credit card company can unceremoniously reverse the transaction and take the money straight from the merchant’s account if the credit card company thinks you have a valid claim. If that fails and I can’t see why it should fail, you can still bring court proceedings in the Small Claims Court.