You do not have to put up with incompetence and poor workmanship.
It sounds as though you got someone else’s reply. I don’t know whether that was supposed to be power in the garage but the reason they are alleging appears to be spurious. I’m not a building regulations expert but cannot believe that there is a regulation which says that you can’t have power in the garage there is a room above.
Builders lose interest as soon as the house has been sold and completed. It’s a common source of complaint. The company are in breach of the provisions of the Sale of Goods Act. For the purposes of the Act the house is goods. The house is fit for purpose in that it is a house but it is not of satisfactory quality. The Act applies in all transactions completing before first of October 2015 when the Consumer Rights Act 2015 came into force which replaced the earlier act and other pieces of similar legislation.
They have failed to put all this right within a reasonable period of time and after almost 12 months, it seems that they are unlikely to be able to find a credible excuse.
It would be better if your solicitor wrote to them although there is no legal reason why you should not write personally. Get a quotation for putting the work right. Then tell the company that they have 21 days to put everything right to your satisfaction failing which you will get the work done yourself and sue them in the Small Claims Court (assuming the amount is under £10,000) to recover those costs. Work out what the 21 day period is and give them a date deadline in that way, there is no dispute over when the deadline expires.
Can I clarify anything for you?
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