I’m happy to speak on the phone which I will submit is a premium service for which there is an extra cost, but before we do, could I have some more information from you please.
What is the debt in respect of? Unpaid council tax?
What is the relevance of your daughters father paying money voluntarily and why was that?
What was the money that was paid into your account in the sum of £600?
Could we have all the background in detail please?
I will submit the telephone proposal for you which you can take up leave if you wish.
The facts appear confusing here because you have given a lot of information about your daughter payments but nothing about the previous tenant which is where the letter from Concentrix came from.
Do you not just need to prove that neither you nor your daughter are the original tenant and that the original tenant moved out in 2013?
There are two totally separate issues here.
The previous tenant and the current issue.
If Concentrix have not received the paperwork, check the Royal Mail tracking number to see whether it has arrived there or not. Maybe they just can’t find it in which case, send it again.
The more you send them with regard to the other person living there and where the other person is now (if you know) and when they left et cetera, the better.
I still don’t understand the situation with regard to the money with you and your daughter and what that has to do with the person living there prior to 2013