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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. How much exactly is the total loss you have suffered? Did you sign any terms and conditions? Kind regards AJ
Hi, Thank you. Did you ever agree the deadline with them in writing? Are you actually receiving any benefit from the services? Kind regards AJ
Thank you. If they have provided the service negligently then potentially you have the following claims;
- A breach of contract for failing to deliver the service on time or in a reasonable time;
- A breach of the implied conditions in S.13 of the Supply of Goods and Services Act 1982 - this is an implied term that the service is supplier with reasonable care and skill,
As both of these are a breach of contract you could sue to recover any losses that are a reasonably forseeable consequence of the breach. Baring this in mind how could the situation be remedied? Would you need a new service provider? Would you be prepared to continue using this company subject to a discount? I look forward to hearing from you. Kind regards AJ
Hi, Thank you. The rebate or refund is only an option if you carry on working with them. Did the specification include the PCI compliance? Given the sums involved this may be limited to a small claim in which case costs are fixed - so you might consider bringing the claim yourself. As a starting point have you written to them and explained your issues and concerns that the product provided is not fit for purpose? Have you asked for a refund? Kind regards AJ
Hi, Thank you. You can start a money claim here
If they refuse to give you a refund, you can explain to them why they are in breach of contract as detailed above and if they do offer a refund within 7 days you can commence a court claim against them.
In relation to the monthly service, if the site worked would this be of any use? Kind regards AJ