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Hello Charlotte my name is ***** ***** I will help you with this.
Does the order say it can be cancelled please?Alex
OK - the terms on the back, does it say it can be terminated?
OK - so if there are no terms and nothing on the document then YES you can cancel without penalty.
Any terms which you are bound MUST be on this document.
Can I clarify anything for you about this today please?Alex
Yes, that means that you still have consumer rights.Technically you can't cancel but unless the terms of the contract are included in that document, you cant be bound.
Does that clarify?Alex
Correct. Does that clarify? Alex
If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex
Thanks. Have a good one and dont forget to vote today! Alex