How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ash Your Own Question

Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
75100385
Type Your Law Question Here...
Ash is online now

I hope i am in the right place, I'll give a quick overview

Customer Question

I hope i am in the right place, I'll give a quick overview of my predicament.
I went to look at cars at bristol street motors after test driving one and then looking at finance options I realised it was out my budget (even with the manager pressuring me to buy it!) I left and went to look on their webiste at other cars within my budget. I saw one but it was at another branch so i called and asked if i could test drive it at the branch i initially went to which they said was fine and that i just needed to go in and sign the delivery form. I did this and went through finance options and they said they could leave the finance check open before going ahead with anything (obviously i wanted to test drive and see the car before buying!). However after a few days i saw a cheaper car with a different company which would suit me better, i called the manager of the branch and explained my situation and he became very rude and arrogant towards me and i basically said ive not signed a finance agreement and i wish them to cancel their open check which he said he would do after a tense phone call. So my question to you is as they have my bank details and i have signed a delivery form will they be able to charge me for the car even though i have not driven it off their forecourt or seen it!? Many thanks in advance Charlotte
Submitted: 11 months ago.
Category: Law
Expert:  Ash replied 11 months ago.

Hello Charlotte my name is ***** ***** I will help you with this.

Does the order say it can be cancelled please?
Alex

Customer: replied 11 months ago.
Ive just had a look over and it is actually a santander consumer finance contract not a delivery form...are you able to call me on *********** if that is easier?
Customer: replied 11 months ago.
Wait im confused at the top it does say vehicle order form
Expert:  Ash replied 11 months ago.

OK - the terms on the back, does it say it can be terminated?

Customer: replied 11 months ago.
There is nothing on the back of the form i have. It seems like its a pre contract of somesort
Customer: replied 11 months ago.
I have put my number in for you to call speak to you soon
Expert:  Ash replied 11 months ago.

OK - so if there are no terms and nothing on the document then YES you can cancel without penalty.

Any terms which you are bound MUST be on this document.

Can I clarify anything for you about this today please?
Alex

Customer: replied 11 months ago.
On this form it has the car make model etc, the price and how much finance it would be in total if i were to go ahead with the purchase. It says balance due from customer £250 which i have not paid. It states "This document contains the terms of a contract sign it if you wish to be legally bound by them. Nothing herin contained is intended to not will it affect a consumers statutory rights under the consumer contracts regulations 2013 consumer protection from unfair trading regulations 2008 or the consumer rights act 2015" any ideas what it means?
Expert:  Ash replied 11 months ago.

Yes, that means that you still have consumer rights.
Technically you can't cancel but unless the terms of the contract are included in that document, you cant be bound.

Does that clarify?
Alex

Customer: replied 11 months ago.
Ok thank you so just to confirm, as i dont have any terms to a contract then i am well within my rights to refuse the car which i have not even seen yet?
Expert:  Ash replied 11 months ago.

Correct. Does that clarify? Alex

Customer: replied 11 months ago.
thank you for your help alex!
Expert:  Ash replied 11 months ago.

If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex

Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience: Solicitor with 5+ years experience
Ash and other Law Specialists are ready to help you
Customer: replied 11 months ago.
of course i'll do it now, Charlotte
Expert:  Ash replied 11 months ago.

Thanks. Have a good one and dont forget to vote today! Alex

Customer: replied 11 months ago.
Vote went in the post last week! :)
Expert:  Ash replied 11 months ago.

Same here!

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Previous | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice