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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. Who did you purchase the boiler from? Is the issue caused by a fault in the boiler or a fault by the installer? Kind regards AJ
Hi, Thank you. Your remedy is with Gasway as the seller. The relevant legislation is the Sale of Goods Act 1979 s14 - this is an implied term that goods are fit for purpose and of reasonable quality - this includes being free of minor defects. If Gasway have been given an opportunity to repair the boiler and it still does not work, then you are entitled to a replacement or refund. How did you pay for the goods? By credit card?
Hi, Thank you. If they refuse to replace the boiler or refund you, you would have consider taking them to the Small Claims Court. Have you written to them and explained your statutory right to a refund? Kind regards AJ