Hi, thank you for your question.
Please confirm if they are in England or Wales?
Thanks for confirming. Firstly, no it is not true that the police cannot deal with the harassment issue due to the order in place. If harassment is taking place the police must assess whether it has taken place and if there are grounds to arrest and charge him. Furthermore, if the police do not assist and he continues to harass her, she can apply to court for a non-molestation order to prevent him turning up to the property outside of agreed contact times, or contacting her by text or telephone except for arrangements for contact. This can be done using Form FL401 to her local family court and if the order is made, and he subsequently breaches it then this will be a criminal offence and he can be arrested for it.
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