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Thank you for your question
My name is Clare
I shall do my best to help you but I need some further information first
What mental capacity does your brother have at present?
Are you aware that a phone call cost more?
I need to know if your brother's consultant beleives that he has mental capacity
Have you spoken to his GP?
It is important to know if your brother has Mental Capacity.
If he does not then you can deal with matter son his behalf
If he does then he will need to authorise you to do it for him.
Is it posisble he could sign a lasting Power of Attorney so that you can deal with this directly with the council - otherwise they will hide behind the Data Protection Act