Thank you for your question
My name is Clare
I shall do my best to help you but I need some further information first.
What makes you think they wish to sell her products?
Because they are not allowing her to have anyone elsw present. I already agreed with the banknot to come with her but told them she want feel comfortable on her own and will want another person attending with her which they refusdd. With all the missell ppis and bank accounts i am just worried they will sell her something. We are a premier customer so there is scope to sell
It is highly unlikely that they are intending to sell her any products - and if they do then you can immediately cancel the request.
I am afraid that the most likely reason for the request is that they have some concerns about the way the account is run and wish to speak to your mother to ensure that she is aware of what is happening.
This is why they do not wish you or any other family member to be present.
If your mother is an unusually frail lady (68 is no longer old in most people's eyes) then you amy wish to suggest that a neutral person goes with her to support her - and old friend of hers, or even someone from Age UK.
Please ask if you need further details