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Ash
Ash, Solicitor
Category: Law
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Experience:  Solicitor with 5+ years experience
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I bought a used car from a sales garage and it not working

Resolved Question:

I bought a used car from a sales garage and it not working properly, I'm having problems with the owner of garage he won't fix the car
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.

Hello my name is ***** ***** I will help you with this.

Could you please explain your situation a little more?
Alex

Ash and other Law Specialists are ready to help you
Customer: replied 1 year ago.
My number is ***** R Kelly
Expert:  Ash replied 1 year ago.

I think the number is *****

Customer: replied 1 year ago.
Sorry ***********
Expert:  Ash replied 1 year ago.

Still wrong!

Customer: replied 1 year ago.
Hi we spoke on phone yesterday, i didn't get a chance to say the garage were messing me about saying they have a machanic fixing car then they are booking it in garage in really worried that there is something bad with car and I want to hand it back even though they say it being fixed. Can I do that please R Kelly
Expert:  Ash replied 1 year ago.

You are entitled to reject - yes. Does that clarify? Alex

Customer: replied 1 year ago.
thank you
Customer: replied 1 year ago.
One last question sorry ,do you think I should ring garage and inform them I want to leave car with them and want full refund before i put it in writing or should I just write to them ?
Expert:  Ash replied 1 year ago.

Yes I would formally reject it before any work is carried out. Alex

Customer: replied 1 year ago.
Hi I contracted the car sales yesterday morning they still have my car I told them I wanted to hand back the car and want a full refund ,they won't take car back do i leave the car with them or is it in my best interests to leave it there?I have put it in writing this morning and will send letter off later today,thanks
Expert:  Ash replied 1 year ago.

Thats it - put it in writing. Alex

Customer: replied 1 year ago.
Do I leave the car there or collect it and take it home thanks
Expert:  Ash replied 1 year ago.

Leave it. Alex

Customer: replied 1 year ago.
Hi. The car sales gentleman has just left me a voice mail to say the car is ready for me to pick up ,I rang him two days ago and told them I don't want the car ,and that I want a full refund they have supposedly had car fixed after having the car for seven days, I told them not to do it for me and they said they won't take car back ,do i still leave car with them ,I've sent them a letter and I'm prepared to go to court over this r kelly
Expert:  Ash replied 1 year ago.

Then dont do anything else, just go to Court Alex

Customer: replied 1 year ago.
Sorry forgot to ask do i continue to pay finance people for car in meantime
Expert:  Ash replied 1 year ago.

Yes sadly. Alex

Customer: replied 1 year ago.
Hi the finance company has just told me via phone call that I have to pick up my car from sales garage ,and they are closing the case,as the car has been fixed, and because it is after the 30 days of buying car I have no legal right to hand it back ,is this right or wrong?
Expert:  Ash replied 1 year ago.

Wrong. Under the Consumer Rights Act 2015 you have rights as we have discussed. Alex

Customer: replied 1 year ago.
Thank you for your help Ronne

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