Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today.
Did you order the door in store or was it over the phone/online?
OK thank you, ***** ***** it with me. I am in court today so will prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
Apologies for not getting back to you sooner, I experienced some temporary connection issues and could not get back on the site until now. All appears to be resolved now so I can continue dealing with your query.
When you have entered into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
· Finished within a reasonable time (unless a specific time has been agreed); and
· Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about timescales or about the results to be achieved.
In this case the tradesman had agreed a specific date with you for installation and they are way overdue. Unless he has a reasonable explanation for this, which it does not appear he does, you should be able to cancel it as it does not meet the required criteria under law. As no money has exchanged hands at least you do not have to pursue him for any deposit or money paid. He could still try to take you to court for breach of contract but that may not be easy to prove.
This is your basic legal position. I have more detailed advice for you in terms of the position you would be in if he decided to take this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you
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Hello, do you need any further assistance or are you happy with the above response? Look forward to hearing from you.