Hello my name is ***** ***** I will help you.
Do they know you are recording before you do?
Ok. If they refuse then you can't regardless. You need their permission. If you don't have permission then you can't record.
Otherwise you can record for private use. But you need permission.
Can I clarify anything for you about this today please.
correct. But they can't even have the old ones if permission hasn't been granted.
Does that clarify Pete?