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Hello my name is ***** ***** I will help you.
What is it you want to achieve please?
under the consumer rights act 2015 you can challenge terms which are unfair. Unfair are terms which create a significant imbalance between the parties.
You are liable for a fee, because you have cancelled. But that fee is subject to proper and full consideration. If they never quoted you prices the they can not be helped
They should have included it in the contract. They did not. They can't rely on a quote that isn't in the contract.
So you can say the terms are unfair and if they try and take you to court, you can defend on this basis.
Can I clairfy anything for you about this today please?
No definition but the Act says
Whether a term is fair is to be determined—
(a)taking into account the nature of the subject matter of the contract, and
(b)by reference to all the circumstances existing when the term was agreed and to all of the other terms of the contract or of any other contract on which it depends.
(6)A notice is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations to the detriment of the consumer.
They can try but again you could argue the term is unfair.
Does that clarify? Alex
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