Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today. What exactly happened?
Did you have the correct visas?
Ok thank you. What you experienced is unprofessional behaviour and poor customer service – it is not bullying and harassment from a legal point of view. So do not refer to it as that because it isn’t.
Poor customer service as in this case would really only be able to be pursued with the person’s employer, that being Easyjet. You need to pursue your complaint with them to full completion – they may have been delaying their responses but they should eventually provide their final decision.
If you disagree with that decision then your only rights are to take this to court. In perfect honesty, that won’t be very easy because there is no specific claim you can make against them. You can still consider taking the first steps in initiating the claim to send a warning message to them that you are considering court and they may decide to compensate you out of goodwill to avoid having to deal with a legal claim from you.
This is your basic legal position. I have more detailed advice for you in terms of the steps you need to follow to take this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you
Thank you. You would really only be looking at compensation for the losses suffered as a result of their incorrect actions. Whenever a dispute arises over compensation owed by one party to another, the party at fault can be pursued through the civil courts. As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
1. Reminder letter – if no reminders have been sent yet, one should be sent first to allow the party at fault to voluntarily settle this matter.
2. Letter before action – if informal reminders have been sent but these have been ignored, the party at fault must be sent a formal letter asking them to resolve this amicably within a specified period of time. A reasonable period to demand a response by would be 10 days. They should be advised that if they fail to do contact you in order to resolve this matter, formal legal proceedings will be commenced to pursue the compensation due. This letter serves as a ‘final warning’ and gives the other side the opportunity to resolve this matter without the need for legal action.
3. If they fail to pay or at least make contact to try and resolve this, formal legal proceedings can be initiated. A claim can be commenced online by going to www.moneyclaim.gov.uk. Once the claim form is completed it will be sent to the other side and they will have a limited time to defend it. If they are aware legal proceedings have commenced it could also prompt them to reconsider their position and perhaps force them to contact you to try and resolve this.
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
You are welcome, all the best