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Good morning. My name is ***** ***** I am happy to help you today. Do you have a copy of the terms and conditions which you signed when the line was first installed? Also have your made a counteroffer and, if so, what was their response?
I understand. What I'm trying to establish is on what basis they are denying your claim. Usually there is a clause in the agreement limiting liability for loss of profit / business. If you were to take legal action they could rely on that clause if it exists.