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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. If you want to rely on your terms and conditions you would need to show the following (i) That your clients were made aware of and had access to your terms and conditions and (ii) they were made aware that any supply of services would be subject to the terms and conditions - this would have to be done before the contract or supply of services was agreed. The reason why the solicitor was vague, is because the fact that you have made your client aware of the terms and conditions means you have grounds to say they have been bound, but without a clear statement of your intent to bind them the client may have grounds to deny the enforce-ability of the same. The safest thing to do is simply say (the next time you receive an order) - "all of our services are subject to our terms and conditions available on our website" - the crucial thing is they have to be made aware of the applicability of the terms and conditions before the order is confirmed.
Do your clients ever try and send you terms and conditions of their own?
All of the professionals on the UK Law category (including myself) are qualified solicitors or barristers and have been verified by a third party. I would note that this is a question and answer services, so if you need advice underpinned by professional indemnity insurance and a regulatory frame work you would need to engage a solicitor under a formal retainer. Can I assist you any further? Kind regards AJ
Thank you. ***** assist you any further? Kind regards AJ