Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today.
How long ago did the wedding take place?
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Hi there, there is nothing stopping them from complaining or trying to ask for compensation for what they believe happened. However, you are of course not in any way obliged to meet these requests, especially not to pay them £1500 for the complaint they have made. Whilst a token gesture of a small refund could be justified if some of the complaints are valid, it does look like they are being opportunistic.
If they really wanted to get money off you and you could not come to an arrangement, they can take this further, such as going to court. Based on what you have told me I do not see this being a sensible option because they are unlikely to get much. However, just be aware that there is nothing stopping them from doing so.
In terms of rubbishing you on social media, they need to be quite careful about that. If they make comments about you or your business which are untrue then that could amount to defamation or to malicious falsehood. You could then take action against them for your damage to reputation or for actual losses you have incurred as a result. Whilst legal action should not really be the route you go down, I suggest you issue them with a strong warning that defamation is what they will potentially be doing and that you will not hesitate to pursue it further if needed. In the meantime, you may wish to try and offer them a token amount as a goodwill gesture and without admitting any liability, just to try and get them off your back but it is entirely up to you.