How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ben Jones Your Own Question

Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 46792
Experience:  Qualified Solicitor - Please start your question with 'For Ben Jones'
29905560
Type Your Law Question Here...
Ben Jones is online now

I run a small wedding business. A day includes getting

Resolved Question:

Hi
I run a small wedding business. A day includes getting married and having your party and food for a set price. I have a couple who are demanding money from me for a list of truly bad complaints. For example: they came in 24 hours later to pick up remnants of their buffet from the day before. We had, of course thrown it away as is our policy. We keep food out for 3 hours only. Another complaint was a burned salmon for 1 customer. I asked what manager they told, they said they didn't tell anyone. The list goes on in the same poor vien. They demanded £1,500 in 7 days otherwise they will rubbish me on social media. I didn't pay now they are saying truly poor things that are affecting my business. Do I have any rights.
Carole peel
Submitted: 10 months ago.
Category: Law
Expert:  Ben Jones replied 10 months ago.

Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today.

Expert:  Ben Jones replied 10 months ago.

How long ago did the wedding take place?

Expert:  Ben Jones replied 10 months ago.

Also, thank you for your live call request. I am in court today but please do provide the information requested. I will then prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.

Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 46792
Experience: Qualified Solicitor - Please start your question with 'For Ben Jones'
Ben Jones and 2 other Law Specialists are ready to help you
Expert:  Ben Jones replied 10 months ago.

Thank you. I will get back to you later today.

Expert:  Ben Jones replied 10 months ago.

Hi there, there is nothing stopping them from complaining or trying to ask for compensation for what they believe happened. However, you are of course not in any way obliged to meet these requests, especially not to pay them £1500 for the complaint they have made. Whilst a token gesture of a small refund could be justified if some of the complaints are valid, it does look like they are being opportunistic.

If they really wanted to get money off you and you could not come to an arrangement, they can take this further, such as going to court. Based on what you have told me I do not see this being a sensible option because they are unlikely to get much. However, just be aware that there is nothing stopping them from doing so.

In terms of rubbishing you on social media, they need to be quite careful about that. If they make comments about you or your business which are untrue then that could amount to defamation or to malicious falsehood. You could then take action against them for your damage to reputation or for actual losses you have incurred as a result. Whilst legal action should not really be the route you go down, I suggest you issue them with a strong warning that defamation is what they will potentially be doing and that you will not hesitate to pursue it further if needed. In the meantime, you may wish to try and offer them a token amount as a goodwill gesture and without admitting any liability, just to try and get them off your back but it is entirely up to you.

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.co.uk/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.co.uk/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.co.uk/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.co.uk/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.co.uk/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.co.uk/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice