Unfortunately, there is no right to a refund simply because your father died just because you change your mind or have used something or you didn’t like the colour or anything like that.
Some stores, like this one, have an excellent refund policy for used goods but it’s entirely up to them whether they refund or not and how they refund if there was nothing wrong with the goods in the first place such as, in these sad circumstances, where your father died.
So the store refunded you in actual fact when they had no legal obligation to do so.
They then refunded with a gift voucher which had a time limit on and unfortunately, whilst it seems grossly unfair, particularly in these circumstances, they are allowed to do that.
Obviously, being one day out is rather harsh but contractually they are allowed to simply bring the drawbridge down on a particular date provided it is in the contract.
Here is some narrative on the subject
As legally you have no course of action to pursue, you might want to get the name of the Chief Executive and right and appealing letter to him (rather than a complaint) explaining the circumstances and asking him to reconsider.
If that fails, that is the end of the matter. Sorry
Can I clarify anything for you?
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