Hello my name is ***** ***** I will help you.
Have you written to them via post or just email?Alex
Ok - you should send a letter recorded delivery asking them to stop and arrange collection of the coins within 28 days or say they will be disposed of.
They are not entitled to charge as she did not order them.
There is no contract with the coin company and your mum. Therefore she does NOT have to pay anything.
Can I clarify anything for you about this today please?Alex