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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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I recently completed an Equine Massage Therapy course. It

Customer Question

I recently completed an Equine Massage Therapy course. It had : modules followed by a written exam & a practical exam. I achieved a merit, two distinctions, 93% in the written & was told my practical was perfect. When I received my exam results I was informed that I had failed my practical because I had used an in correct massage technique, although I attended a practical day the day before my final exams & used the same techniques & my tutor didn't say that anything was wrong. Also the person who failed me was not present. I was also told that I was failed due to my attitude two months earlier when I had attended two practical days. I have emailed this person who is the owner of the course for answers, but have received no reply. I have since approached another training provider for advice & she informed me that I cannot be failed for my attitude. The owner of my course has since emailed me demanding that I send her all of my documents, as in insurance etc. There is no mention of my certificate. I have paid in full for this course, nearly £1000. I feel that my money has been taken dishonestly & now she is trying to victimise me. There is no actual acreditation for massage therapy & I don't need a certificate to practise my massage but I have paid for it & I will get more work if I have my certificate. Also this woman is trying to get me to pay for & attend a further two practical days & to resit the exam. This would cost a further £300 & she states that she will only pass me depending on my attitude on the practical days. May I state that I haven't got an attitude, I went on this course to learn a new skill, & this woman is behaving in a throughly unprofessional manner. What can you suggest I do to get my certificate from her bearing in mind that my tutor who took the examination told me what I had done was perfect.
Submitted: 1 year ago.
Category: Law
Expert:  Ash replied 1 year ago.

Hello my name is ***** ***** I will help you with this.

What is it you want to achieve please?
Alex