1. Dear *****, can you provide more information please. Where are you from and what passport do you hold? Do you hold a visa or Indefinite Leave to Remain, or are you an EEA national? On what basis have you been in the UK?
2. Dear *****, the first step you need to take is to apply for permanent Residence card. This will certify that you are able to live in the UK visa free. You will first need to hold this Permanent Residence card for a period of one year and then you can aply for UK citizenship. You will be able to apply then because you will have been living visa free for one year and have spent five years continuously in the uk. Here is a link to the form for applying for permanent residence card https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/505032/EEA_PR__03-16.pdf
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