Many thanks for your patience. If you bought the van as a consumer (i.e, a private individual) or the sale agreement did not exclude the Sale of Goods act then you will have the following rights in expecting the van to be:
The law states that the goods must be:
· of satisfactory quality – it must not be faulty or damaged when you receive it;
· as described – it must match any description given to you at the time of purchase; and
· fit for purpose – it should be fit for the purpose it was supplied for.
So you can argue that the van was not of satisfactory quality. Even if you were not a consumer or the Sale of Goods Act was excluded you can argue that this was a breach of contract because they have not supplied you with a van in the condition on would expect as a brand new purchase.
You can ask them to repair it, provide you with a replacement or you can even reject it and ask for a refund. It may be best to just get a repair here so whilst they have offered you a sum to fix it, if that is not sufficient you can hold them liable for the full costs of repair. You cannot force them to do this but if they refuse, then you can consider pursuing them for compensation to the value of the repairs.
This is your basic legal position. I have more detailed advice for you in terms of the steps you need to follow if you have to take this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you