Did you reach agreement direct with the council about making monthly payments?
Firstly, call the council to establish whether or not they referred the debt to a debt collection agency and if they did ask them to confirm which one. You can also ask the council if they want payment direct or if it must go to the debt collector.
Go the the council first and try to establish the position.
It could be that the council passed it to a collector but the collector is trying it on, trying to get payment in full rather than the installment plan you agreed with the council.
If the council are unhelpful you will have to negotiate a repayment plan with the debt collector.
Do note that the collector cannot enter and seize goods until the matter has gone to court and they have a warrant. Do not worry, the collector cannot just turn up and demand entry to your property.
Did you contact the council or debt collector?
Do you need any further assistance. Do let me know.
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