Hello my name is ***** ***** I will help you.
Have you made a formal written complaint please?
You need to write and make a formal complaint to the insurance company
They will investigate this for you. If they do not find for you then you can complain to the Financial Ombudsman.
They offer a free, independent service and can investigate your complaint against the insurance company for free.
Their website is: www.financial-ombudsman.org.uk
Can I clarify anything for you about this today ?
If this answers your question could I invite you rate my answer 3, 4 or 5 starts before you leave today.
I am only paid for my work on this question if you rate my answer, using the star system at the top of the screen. Please do not forget! Thank you.
Please bookmark my profile if you wish for future help: http://www.justanswer.co.uk/law/expert-alexwatts/