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Hello my name is ***** ***** I will help you,
Could you please explain your situation a little more?Alex
Have you reported this to the Police?
Just to be clear, they walked you through the process for this transaction?
So in effect the system as it was designed for, didnt worK?
Indeed. This sounds like breach of contract because the goods and services provided did not correspond to description and they failed to act with all reasonable skill and care.
I would not be bullied by them, the fees claimed are below £10,000 so it would be a small claim. They cant claim expensive legal fees etc
But you should refuse to pay on the basis they didnt do exactly what they were meant to do.
This is breach of contract.
Can I clarify anything for you about this today please?Alex