Hello my name is ***** ***** I am happy to help you today.
If you have cancelled within 14 days you should have a full refund under the Consumer Contracts Regulations.
You should phone them and tell them to issue a full refund otherwise you will take them to court to recover as it is a statutory right. You can also threaten to report them to trading standards.
Please let me know if there is anything further you would like to know about this.
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Hello Rose is there anything further you would like to know about this?