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Many thanks for your patience. A legally binding contract can be reached over the phone, just in the same way it would have been created had it been done in writing. Generally the law requires an offer and an acceptance for a binding agreement to come into place so if the builder had offered you price for the works and you accepted it, be it on the phone or in person, a contract would likely be formed.
However, a consumer’s rights in this situation are mainly determined by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These Regulations apply to contracts for sales conducted on the trader’s business premises, off the trader’s premises (e.g. at the consumer’s home) and at a distance (e.g. over the phone). In some circumstances these will give you the right to a cancellation period and you could rely on these regulations to cancel a contract even if it was originally binding between you and the other side.
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Thank you. First of all, assuming you are a consumer (private individual, rather than a business), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the services within 14 days of entering into the contract. This is on the assumption that the services had not yet started.
Secondly, if the terms of the contract have changed compared to what was initially agreed you can argue that this is a change of contract and cannot happen without your agreement. If no such agreement can be reached you should be able to cancel as the contract is no longer the one you had agreed at the outset.