Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today.
How long ago was this work carried out?
OK thank you, ***** ***** it with me. I am in court today so will prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
Many thanks for your patience. When you have entered into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:• Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);• Finished within a reasonable time (unless a specific time has been agreed); and• Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about timescales or about the results to be achieved.
If there are problems with the standard of work, or any of the above, you will have certain rights:
1. The trader should either redo the parts of the service which are inadequate or perform the whole service again at no extra cost to you. This must be done within a reasonable time and without causing you significant inconvenience.
2. If redoing the work is impossible or cannot be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. The price reduction would depend on how severe the issues are and could be as much as the full cost of the work.
3. If the service has been performed so badly that it would be unreasonable to expect the consumer to give the trader a second chance, you may be entitled to claim the cost of remedial work by another trader.
So if there are remedial works required and the original electrician either does not want to resolve these or you have completely lost any trust in them, you can get someone else to resolve these. You could then pursue the original one for these costs although there is a risk you may not get anything back. Still if that is the only option you have then you may as well try to go down that route and try to keep any claim below £10k ao that it at least goes in the small claims court where the risks are relatively low.
This is your basic legal position. I have more detailed advice for you in terms of the steps you need to follow should you decide to take this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you
The issue is that you cannot force him to come back and resolve the issues. You may have not been as diplomatic as you would have wanted to be but that does not mean he escapes any liability. He is still required to try and resolve this, or if he refuses, then you could potentially make him liable for the costs of getting someone else to do this. So if you are at an impasse then you could just go and start taking the more formal steps of getting the ball rolling.
Please let me know if this has answered your original question and if you need me to discuss the next steps in more detail? In the meantime please take a second to leave a positive rating by selecting 3, 4 or 5 starts from the top of the page. The question will not close and I can continue with my advice as discussed. Thank you