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Do the terms and conditions which your friend agreed to, say it can be cancelled if someone goes to prison?Alex
99% of cases are not reported I am afraid.
However if its in the terms and conditions that they are not liable and can cancel then they are able to.
Otherwise if the terms and conditions do NOT say they can cancel if they go to prison then they are still liable.
So its all in the contract terms. I am assuming this is because with O2 someone could only be in prison for 2 months, then they could just cancel their contract.
Sadly you need to look at the terms. If O2 still wont cancel then you can complain direct to their head office which is located at:
O2 Complaint Review ServicePO Box 302DunstableLU6 9GN
If that does not work then you can complain to the Ombudsman. They offer a free, independent service and are located at: https://www.ombudsman-services.org/communications.html
Can I clarify anything for you about this today please?Alex
If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex