Hello my name is ***** ***** I am happy to help you today. Have you informed the dry cleaner and asked for compensation?
If they have caused damage then they are liable in breach of contact and also in negligence. 'They will have insurance to cover such eventualities.
You should show them the damage and ask them to replace the rug. If they refuse then you should inform them you will contact Trading Standards and you will bring a claim for the value of the rug, which you can do on the moneyclaim.gov website very easily.
I would imagine this will be resolved simply as they will not want a bad reputation.
If you have any further questions please do ask. If I have answered your question I would be grateful if you would take the time to rate my answer. Thank you and all the best.
Yes, you can ask for it to be repaired in those circumstances and the same principles apply as stated above.
In reality you may need to source the repair and claim the cost of that. You would have to demonstrate that it is not replaceable if it is extremely costly (but this should not be too difficult to do).
You should also check any written terms to see if there is any limit of liability.
Thank you for the rating and all the best with it.