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Hello my name is ***** ***** I will help you.
Are you located in the UK?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
I dont know as you are outside the UK whether you can use the Moneyclaim service, so you may have to issue a paper copy.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
In any event if the claim is for £10,000 or below you will NOT be able to recover legal fees if you appoint a Solicitor.
Can I clarify anything for you about this today please?
I think you have a case, although it may be hard because you were cheating.
But you could have a case. Yes you could try Mediation before you issue proceedings.
Does that clarify? Alex
Yes send an address listed to the website address.