I see what you mean! Although it’s tempting to leave bad reviews, I must advise you against doing it because it can cloud the issue. They can start alleging they are defamatory and the last thing you need is a counterclaim.
You have a claim here for breach of contract, and breach of the provisions of the Consumer Rights Act 2015 for failing to carry out the task with reasonable care and skill. You have a further claim for loss of enjoyment, stress, inconvenience, and importantly on your wedding day, loss of opportunity.
Expect the venue to deny all this, and if you do decide to issue legal proceedings, you are going to need some evidence (the more independent the better) as to the state of play and the venue.
You cannot say, “pay compensation or we will report this to the local authority with a view to getting your license taken away”. That is potentially blackmail. If you are going to complain to the local authority about the state of the venue, and the state of the service, it needs to be done completely independently of any claim.
I think you have a good claim but it’s going to be difficult evidentially to bring but certainly worth pursuing. You need to remember that if it is over £10,000, it will not be Small Claims Court and you may have to pay the venue costs if for any reason your claim fails. Whether your claim fails or succeeds would come down to the weight of evidence in your favour.
Can I clarify anything else for you?
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