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Hello, my name is***** am a qualified lawyer and it is my pleasure to assist you with your question today.
Are you based in Scotland. My apologies; I may have responded by accident?
OK thank you. I will opt out so that another expert can assist you. Thanks
Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. Is the seller also based in Scotland? Kind regards AJ
Hi, Thank you. Is the seller a business or private individual? Did they give you any time estimate for delivery? Kind regards AJ
Hi, Thank you. Under the Consumer Rights Act 2015 the goods must be delivered without undue delay or no later than 30 days. You would be entitled to cancel and demand your money especially as the delay has been so long and they gave an estimate of 3 days. Have you asked for a refund?
Hi, Thank you. I would give them one more chance and say if they do not process the refund within 48 hours you will either:
(i) Report them to trading standards;
(ii) Or recover the money by any other money available (including but not limited to a small claim).
Unfortunately even though the law is on your side, the burden of proof is on you, any you will have to pressurize them for any refund or action. Did you pay by Credit Card?
Thank you. No problem, you will need to use your consumer right to terminate the arrangement to force a refund. If they will not respond by phone you will need to starting making your demand in writing. Kind regards AJ
Hi, Thank you. I would start by saying:
(i) they initially estimated a visit in three days;
(ii) they have a statutory obligation to deliver the goods in a reasonable period of time and with no undue delay.
(iii) March to September is clearly an excessive delay
(iv) Say if they do not refund your money in full within 7 days (confirm processing of it with 48 hours) you reserve all your rights against them under the Consumer Rights Act 2015.
Kind regards AJ
No problem. I wish you the best of luck. If I can assist any further please let me know. I would be most grateful if you would rate my answer in the mean time? Kind regards AJ