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Have you been getting annual statements which show payments made, interest charged etc?What were the arrears?
Does it say what interest is being charged and payments made on the statements?
Ok - is it is a regulated agreement as it was under £25,000
You should write and complain about how much you have been paying and charge. Then ask them to investigate this, which they must.
If they do not find for you then and only then can you complain to the Financial Ombudsman. They offer a free service and can investigate your complaint for free. This will be done very thoroughly and they Welcome will be required to disclose all documents etc.
The Ombudsman can be located at: www.financial-ombudsman.org.uk
But they will only consider a complaint once you have a 'Final Response' to your complaint from Welcome
Can I clarify anything for you about this today please?Alex
Yes you should do so, otherwise you could default and they could seek an Order for sale on the house.
I realise you dont want to keep paying, but if you have overpaid you would get that back with interest.Does that clarify? Alex
Great, let me know how it goes? If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex
Great news! Alex