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Hello my name is ***** ***** I will help you.
Just to be clear, it was THEIR email system that was hacked - not yours?Alex
You need to write and set out your losses and request a refund of the FULL amount within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Its not YOUR email that was hacked it was THEIRS!
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
You can also claim compensation under the Data Protection Act which states:
13Compensation for failure to comply with certain requirements.
(1)An individual who suffers damage by reason of any contravention by a data controller of any of the requirements of this Act is entitled to compensation from the data controller for that damage.
Can I clarify anything for you about this today please?
No, you have 6 years to bring a claim.
They are responsible, THEY were hacked.
Does that clarify? Alex
Makes no difference, its not your fault. It was THEIR end!!!!!Does that clarify? Alex
If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex