I suppose you didn't agree that time was of the essence?
Yes, but you didn't use those specific words?
OK. Can I be clear ? Is this the wrong suite altogether or just the wrong cushion?
Sorry but I'm still not clear. Is this the cushion alone?
Sorry for the delay.
It is quite difficult in this forum to tell the nature of the fault.
If they have delivered entirely the wrong suite then one wonders why they haven't just removed it altogether and replaced it with a new one.
However, even if it is just decorative, you are only under an obligation to wait for a reasonable period of time and this has been a very long delay.
My only real concern with demanding a full refund by the 12 August is that they really haven't been given adequate notice to make time of the essence.
Normally you would have to give them at least a 28 day period before you could demand a full refund.
That is not to say that it cannot be done but it has not so far here.
Can I clarify anything for you?