Hi, I am happy to chat. I will send you a request. Kind Regards Al
What assistance do you require exactly?
Have you logged an official complaint with the senior partner of the firm?
Do you still need assistance, I can assist further.
I am trying to establish what you have done thus far so I can direct you as appropriate.
Do you still need help?
Do let me know as there are things which I can advise you on but will only do so if you still need assistance. Please let me know.