Many thanks for your patience. When you have entered into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
· Finished within a reasonable time (unless a specific time has been agreed); and
· Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about timescales or about the results to be achieved.
In your case you were issued with a specific price quote, which you accepted. Whether you could have got the same work cheaper elsewhere is somewhat irrelevant to be honest. You will always have companies which charge more than the average, and others who charge less. Obviously these ones were at the higher end of the scale. Before you accepted their price, you should have satisfied yourself that this was a reasonable price and if you had found cheaper alternatives then you would not have been bound to work with them. However, by accepting their quote, you had agreed to get the work done for the advertised price. Just because you found out later that it could have been done for cheaper does not mean you cannot pay them as you will be acting in breach of contract. So they do have the right to pursue you for the outstanding amount if necessary.
This is your basic legal position. I have more detailed advice for you in terms of the options you have if they decide to take this further, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you