How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jo C. Your Own Question

Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 70124
Experience:  Over 5 years in practice
Type Your Law Question Here...
Jo C. is online now

I have ordered a kitchen paid a £4,400.00 deposit. We are

Customer Question

I have ordered a kitchen paid a £4,400.00 deposit .
We are passed the 14 days Collins period but due to unforeseen circumstances would like to cancel this order.
Fitting isn't due to happen until November 2016 . I am aware that we will loose the deposit but want to know can the kitchen company charge us to anything else?
Submitted: 10 months ago.
Category: Law
Expert:  Jo C. replied 10 months ago.

Have they made any of the goods?

Customer: replied 10 months ago.
Not that I am aware off.
The surveyor came out to our property check the final measurements last Monday 1st August.
But due to works that need to be completed in the property we advised we didn't want fitting to be until the second week in November.
Expert:  Jo C. replied 10 months ago.

They can only claim any extra if they have actually suffered loss which, in this case, would involve making the goods to your specification and so rendering the items useless elsewhere.

it is very unlikely that has happened so I would not worry although the sooner you tell them the better.

I would also inform everybody in writing as soon as possible as they cannot deny receipt.

Can I clarify anything for you?


Customer: replied 10 months ago.
No that sounds ok.
We are going to call tomorrow to cancel and the. Follow up with a registered letter. But I was just concerned that they may say we couldn't get out of this contract.
I may be back tomorrow if I need any further advice.
It is/been a very expensive lesson and I am hoping not to incur anymore costs!
Expert:  Jo C. replied 10 months ago.

Well, they probably will.

The question though is how much is due. You cannot lawfully cancel but they can only claim the sum of their loss.

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
< Previous | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • UK_Lawyer's Avatar



    Satisfied Customers:

    I am a qualified solicitor and an expert in UK law.
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice

Related Law Questions