Many thanks for your patience. I will deal with our charges first. You have paid the deposit you mentioned and that is the only charge you pay once you are satisfied with the response. If you had taken out a subscription then there would be other monthly charges but you are entirely free not to sign up and just pay a one off fee. Unfortunately I do not deal with account issues so you need to contact customer services to ensure there is no subscription. If you go to the Help page you should be able to contact them to check this.
Now going back to your main query, when a person buys a second-hand vehicle from a dealer they will have certain rights under consumer laws.
First of all, the following business practices are deemed unfair if they prompted you to make a decision to buy the car in question:
• Giving false information about the vehicle or deceiving the buyer through false advertising
• Giving insufficient information to the buyer, for example leaving out important information about the condition of the car
Failure to adhere to these rules will be unlawful and may even amount to a criminal offence so if you believe that the dealer acted in contravention of these rules you can bring this up with them when you contact them about this. Such breaches are dealt with by Trading Standards.
Your other rights state that when you buy an item from a business seller it must be of satisfactory quality, fit for purpose and match its description. If the car does not satisfy any of these, the dealer will be responsible.
They will only be liable for faults that were present at the time the vehicle was sold, even if they become apparent later on. However, they will not be liable for fair wear and tear, misuse or accidental damage or any issues that were brought to the buyer’s attention before the sale. The age and value of the vehicle will also be relevant and the expectations of older vehicles will certainly be lower.
If the vehicle does not meet the above requirements, the buyer can reject the vehicle and return it to the dealer requesting a refund. However, this will need to be done within the first month after purchase. Instead of a refund you could instead request that it is repaired or replaced without causing you significant inconvenience. The dealer may only reject a repair or replacement if it is impossible or disproportionate in the circumstances. If that happens, you are entitled to get it repaired elsewhere and claim back the repair costs, although there is an obvious risk in doing so as there is no guarantee in getting any of the money back.
In this case it appears they have agreed to issue a full refund. This is all you can expect. Sadly there is no compensation for disappointment. They may be willing to give you a discount on a future purchase but that is a discretionary offer based on customer service to try and keep you happy, not a legal obligation. So if they have offered a refund and returned everything you paid, assuming there are no other losses you had incurred as a result of this, like emergency repairs, etc you cannot expect anything further from them.
This is your basic legal position. I have more detailed advice for you in terms of the options you have if they fail to fully reimburse you, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you