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Hello my name is ***** ***** I will help you.
Have you charged back on your credit card at all?
What country is the company binary trade terms and conditions governed by please?
Thanks. However in that case you probably need to sue in that jurisdiction. You can't issue proceedings in your home country as it needs to be where they are based outside the EU
If it was inside the EU you would have been fine but sadly you need to sue there.
I can't advise on that as its outside my jurisdiction.
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest.
Can I clarify anything for you about this today please?
Sorry it wasnt better news Yolande.
If this answers your question could I invite you to rate my answer before you go today, otherwise the site doesn’t pay me for the time spent with you. Thanks in advance! Alex