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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. Did they ever say to you that the deposit would be "non refundable"? Kind regards AJ
Hi, Thank you. I would write to them as follows:
(i) You paid for a service;
(ii) You cancelled the service before it was carried out - on that basis the money should be refunded;
(iii) Say if they do not return the money they are simply charging you a penalty for terminating a contract which is unenforceable under English Law'
(iv) say if they do not immediately return the money you will either report them to Trading Standards and or reserve the right to sue them
If they still do not return the money you will have to consider making a country court claim against them.
Kind regards AJ