Hello my name is ***** ***** I will help you with this.
Did they tell you they were cancelling your insurance please?Alex
Have you had a copy or transcript of the call?
I asked if you had a transcript of the call? Did you ask for one?
You should write to Vodafone and make a formal complaint. Their address is:
Customer Relations ManagerVodafone LimitedThe ConnectionNewburyBerkshireRG14 2FN
Vodafone will then consider the complaint and provide you with a formal response. Then if it goes against you then you can complain to the Ombudsman. The Ombudsman offers a free, independent service and can investigate your complaint.
Their website is: https://www.ombudsman-services.org/communications.html
But they should be able to resolve your problem. But you can only go to the Ombudsman once you get a final response from Vodafone.
However that should fix the issue for you.
Can I clarify anything for you about this today please?
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