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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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RE:VODAFONE, I've had a contract for three mobile phones for

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RE:VODAFONE, I've had a contract for three mobile phones for years, back in march someone from Vodafone called me and said they could reduce my bill at no extra cost to me and give me extra internet use. I accepted this I had nothing to lose. I found out when I got my bill I was being charged for three devices. In the meantime I had a damaged phone so I took it to be repaired but found out the caller had cancelled my insurance.After some time I got the phone repaired, they said they would have to go back and check the phone conversation. I've been charged all this time my bill as gone up 40%, I now have three broken phones and when I took then to be repaired found out I have no insurance, I did not cancel it. I phoned Vodafone to cancel my contract to find that I would have to pay a £390 cancellation charge where do I go from here.
Submitted: 11 months ago.
Category: Law
Expert:  Ash replied 11 months ago.

Hello my name is ***** ***** I will help you with this.

Did they tell you they were cancelling your insurance please?
Alex

Customer: replied 11 months ago.
no
Expert:  Ash replied 11 months ago.

Have you had a copy or transcript of the call?

Customer: replied 11 months ago.
Why have I not received an answer to my question!
Expert:  Ash replied 11 months ago.

I asked if you had a transcript of the call? Did you ask for one?

Customer: replied 11 months ago.
I did reply, no I didn't know I would need one.
Expert:  Ash replied 11 months ago.

You should write to Vodafone and make a formal complaint. Their address is:

Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN

Vodafone will then consider the complaint and provide you with a formal response. Then if it goes against you then you can complain to the Ombudsman. The Ombudsman offers a free, independent service and can investigate your complaint.

Their website is: https://www.ombudsman-services.org/communications.html

But they should be able to resolve your problem. But you can only go to the Ombudsman once you get a final response from Vodafone.

However that should fix the issue for you.

Can I clarify anything for you about this today please?

Customer: replied 11 months ago.
no thank you .
Expert:  Ash replied 11 months ago.

If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck.

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