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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I have typed Quotation in my Estimate by mistake & now my

Resolved Question:

I have typed Quotation in my Estimate by mistake & now my customer is claiming I provided them with a Fixed Price Quote despite the Heading on my headed paper reading Estimate.
Where do I stand?
Submitted: 11 months ago.
Category: Law
Expert:  Ash replied 11 months ago.

Hello my name is ***** ***** I will help you with this.

Does it say anywhere errors and omissions excepted?
Alex

Customer: replied 11 months ago.
it says it at the bottom of the letter
Expert:  Ash replied 11 months ago.

Ok - then that is ok.
It clearly says estimate at the top and says errors and omissions etc.

Therefore you are NOT bound. This is clearly a mistake.

They can not insist that you are bound.

Can I clarify anything for you about this today please?
Alex

Customer: replied 11 months ago.
Thank you Alex for clarifying this. The customer is threatening to take us to Court based on the following -
This quotation is subject to a fixed price for 60 days and thereafter subject to current market fluctuation.
It should read estimate as it does at the top. Does the E&OE cover this?
Expert:  Ash replied 11 months ago.

Yes it does

Does that clarify? Alex

Customer: replied 11 months ago.
Thank you so much - yes it clarifies things.Thank you for your help.
Expert:  Ash replied 11 months ago.

If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck. Alex

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