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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. To confirm you booked a holiday online, thought you cancelled it, booked with the same hotel directly and have since been told you must pay for both bookings? Did you pay by credit card for the online booking?
Hi Thank you. If they charge you for the online booking, you could either just ask your credit to refund the money under S,75 of the Consumer Credit Act. If what you are saying is you object to them charging you for the online booking before the charge even happens - if that is the case, you should tell the credit card company to stop the payment - you will then have to deal with the dispute with the hotel. It will then be the hotels prerogative to decide if they want to sue you for the money - if they did you could just defend the proceeding on the basis that not contract was concluded online?
Hi, Thank you. When you made the online booking did you tick any terms and conditions? Did they get the email address wrong? Kind regards AJ
Hi, Thank you. If you did not actually make the reservation, I would proceed with blocking the online reservation payment, and leave the burden of proof on the hotel to prove you actually made the booking. Ultimately if they really believe you are responsible they will have to sue you. I perhaps wait until after the holiday to address the issue in case it impacts on your holiday? Kind regards AJ
Hi, Thank you. If you do not recall making the booking and they sent the confirmation to a different address again I would leave the burden on them to prove this. If they cannot then that should bring the matter to a close. I am happy to assist further. In the mean time I would be most grateful if you would rate my response? I look forward to hearing from you. Kind regards AJ