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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. What is the customer threatening to sue you for i.e how much money? When you were given the deadline did you state this was an estimate only? Kind regards AJ
Hi, Thank you. I would write back to them as follows:
(i) You have given them a full refund which is more than fair given the circumstance;
(ii) You have not suffered any additional loss and have plenty of time to source another dress;
(iii) Any deadlines you give are estimates and time clearly "was not of the essence";
(iv) You will vigorously defend any attempt to sue you, and will hold her responsible for any additional costs or expenses you have to waste in trying to settle the claim.(v) You have done everything possible to settle this amicably and will show the court all the emails you have sent showing you have conducted yourself in a reasonable manner and compensated for the loss at the earliest opportunity.
If she wants to sue you, unfortunately that is her prerogative, but she will have to show she has suffered a loss and as you have refunded that will be difficult to prove to a court. This will also be a very expensive exercise to take to court and she will spend far more on solicitors fees that she wont be able to claim back (costs in a small claim are fixed to about £100), so I suspect this may be just talk.
Kind regards AJ
Hi Thank you. I doubt she will take you to court, especially using a solicitor, it will cost her more money than she will likely recover. There is nothing else you can do to scare her per say, other state you will hold her responsible for your costs associated with defending the claim. Ultimately if she wants to bring a claim (rightly or wrongly) it is her prerogative. You can take piece of mind in the fact that you compensated her - really she does not have anything else to claim. Kind regards AJ
Hi, Thank you. In court she can only claim her actual loss, she cannot claim something that she didn't have in the first place - therefore compensation and a new dress would be out of the question in terms of a court claim. I would write back to her and say you have refund her the cost of the dress she has not suffered any loss and will defend any claim she brings. If she still wants to claim again that is her prerogative. I would stick to your guns otherwise, she has not suffered a loss especially as you have refunded her. Kind regards AJ