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How long exactly after delivery, did you contact the manufacturer?
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Thank you. The limit for the small claims court is £10,000 so if your total value is for less than that then it would indeed go to the small claims court. The claim can also be made online, you can do this via www.moneyclaim.gov.uk and the whole process will be done via post. Eventually you may have to attend a hearing but you will get plenty of notice when this is and the court can make special arrangements in terms of access if necessary. If it is completely impossible for you to attend, you may get special dispensation not to do so and the hearing can proceed in your absence.
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Thank you. The position on refunds is as follows:
· If you have applied to issue a claim by post, and the defendant settles the dispute before your claim is processed by the court or business centre, you will be entitled to a refund provided you have let them know that the claim should not be issued.
· If your claim has already been issued, you can recover the cost of your court fee from the defendant.
· Aside from the County Court hearing fee, no other fee outlined within the civil fees order is subject to a refund. HM Courts & Tribunals Service typically only refunds fees where the court has made a processing error, i.e. the court have processed a claim or application even though you have requested that it should not be processed.
· In instances where the court user has made an error no refunds will be approved.
· No fee refunds will be provided for claims issued via MCOL unless there has been a system error, i.e. where a fee has been charged twice.
So you will not be able to get a refund on the claim fee but if you have paid a hearing fee and the hearingdoes not go ahead then you could ask for a refund of that part.