I see you have been waiting for some time. I will try to assist you.
Unfortunately, there is now only legal aid in family matters for child abduction and domestic violence.it would not be available in these circumstances regardless of her financial position.
The Citizens Advice Bureau may be able to assist and there is no reason why this lady cannot deal with this herself.
If she goes to court and she loses, in the family court, costs are rarely awarded against the losing side so, whilst her ex would have to pay his legal costs, she would not have to pay anything, she would just have to deal with the paperwork and she can do that by submitting questions regarding the paperwork on this site. That is going to cost her a tiny fraction of what it would cost to instruct solicitors.
Can I clarify anything else for you?
I did the logical thing and rang the NI Legal Services Commission and after waiting for 15 minutes on the telephone, I gave up. The situation is different in NI than it is on the mainland
So I then rang this firm of solicitors and spoke to a very helpful solicitor, ***** *****e confirmed that it may be available for this subject to financial circumstances.
Perhaps the lady would like to give her a call