Hello my name is ***** ***** I will help you with this.
On what basis did they refuse a viewing please?
Yes they should. I agree that they are in breach of the Consumer Rights Act 2015 by failing to act with all reasonable skill and care.
I agree that you are entitled to withhold some of the fees.
Had they done their job properly and allowed all viewings this would not have happened.
After all, sales can fall through even when there has been a formal offer.
So yes you can reduce the fees paid
Can I clarify anything for you about this today please?
No, can you see the above?
No, can you see my reply to your answer timed at 1:35pm?
If I could invite you to rate my answer before you go today please, otherwise the site does not credit me for the time spent with you today. Thanks and good luck.